The Shift from Employee Satisfaction Research to Employee Experience Research
Everyone realizes that when your employees are happier this will always benefit your company.
Turning customer and employee insights into better results.
We help customer and service based organisations to gain insight by cleverly linking relevant data.
See how we do EX research
View Our EX ApproachThis presentation provides an up-to-date overview of how we measure and analyze the Employee Experience. The website will soon be updated with recent cases about our customers ING, UMCG, Ahrend, Cordaan and Holland Casino.
About us
We help customer and service-oriented organizations gain insight by cleverly linking relevant data. We work daily at the intersection of data science, customer experience and employee experience. Using well-founded models and combining different data sources, we offer insight and solutions for improvement. By linking (big)data analyses on employee behaviour, customer experience and results, we offer insight into practical possibilities to improve customer satisfaction and business results.
Our vision
Employee behaviour, customer satisfaction and business results cannot be seen as independent. They depend on each other, influence each other and strengthen each other. In our vision, committed employees, a better customer experience and better business results, form one integrated whole.
Recent case
Passenger Experience Index
Transavia is an airline founded in 1965 and transports both business and holiday passengers throughout Europe. Since 2003, Transavia has been part of KLM – which is part of the Air France KLM group. They are among the largest aviation group in Europe. Transavia had nearly 7 million customers in 2015 and employs more than 1500 employees.
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Bias: The Dunning-Kruger effect
In order to act Customer Experience Manager Evidence Based, it is important to recognize (own) qualities, and pitfalls.